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Venue Info

Opening Times

The bar will open one hour prior to the event starting time and will serve throughout the performance.

Doors to the venue open 30 minutes prior to the event starting time as stated on your ticket and our website.

Tickets

Tickets for events at The Court House can be bought online by clicking the ‘Tickets’ button on the event page.

Once an event is sold out it will be marked as such and there will no longer be a ticket link. If an event is not sold out, tickets will be available on the door.

Prices advertised include booking fee and all charges: the price you see is the price you pay.

Seated events are sold as unreserved seating. This means you will take your seats at the venue on a first come, first served basis.

For events that are a mixture of seating and standing, you are not guaranteed a seat and therefore may have to stand.

Refunds

The Court House will only refund a ticket if an event has been cancelled.  Where an event is rescheduled, tickets purchased will automatically be transferred to the new date. Ticketholders will be notified of the new date and the transfer of tickets via email. Ticketholders will also be offered the option of a gift voucher for the value of the ticket to be used for upcoming shows at The Court House. In instances where refunds are applicable, ticketholders have 10 working days to request a refund. Refund options will be made clear via email communication following changes to events.

Cancelled events & refunds

We will directly contact the named booker for any event that is cancelled. Please ensure we have the most up-to-date contact information when you make your booking. For cancelled events, we offer the option of a full refund* (within 10 working days), or a gift voucher, or the opportunity to donate your ticket value to support the future work of The Court House.

Refunds are made in accordance with the original payment method. As soon as the refund has been processed, you will receive an automated email to confirm the ticket(s) being returned, the refund amount, and the refund method.

For orders paid with card

Our refund confirmation emails only hold the last four digits of the card used at the time of payment – this is to help you identify the account that the refund will be made to. If you have had a new card issued since purchasing your ticket, be assured that the refund will still land in the same account. Refunds can take between three and five working days to appear on a bank statement, so please don’t panic if you can’t trace it immediately. If you have paid for tickets using an account that you can no longer access, please contact the box office and we will arrange an alternative refund method.

For orders paid with cash

If you purchased tickets using cash, a member of the sales team will contact you to arrange paying the refund into your bank account using BACs (electronic bank transfer). BACs refunds will take longer to process due to the manual nature of this refund method.

For orders paid with a gift voucher

If you purchased tickets using gift vouchers, you will receive a new voucher via email. Your replacement voucher code will be valid for two years from the date of issue.

Rescheduled dates

In the case of rescheduled events, the Box Office will automatically transfer your ticket to the new date. You will receive an email to confirm this.

Lost Property

If you think you’ve left something behind at The Court House, please contact us with a full description of your item and the date and time of the event you attended and we’ll  do our best to locate it.

Travel

The Court House is located at 16 Quay Street, Bangor, just a 10-minute walk from Bangor train & bus station.

There are two free 24-hour car parks within a short walk from the venue: on Queen’s Parade overlooking Bangor Marina, and on Quay Street, just beside the Eisenhower Pier.

There are free motorbike parking bays in Queen’s Parade car park.

There is a bike shelter directly across the road from The Court House.

We encourage visitors to use public transport or to walk/cycle to the venue wherever possible.

Accommodation

There are some excellent accommodation options in Bangor city centre within a short walk from the venue.

Recommended Hotels:

The Salty Dog Hotel & Bistro
Address: 10-12 Seacliff Rd, Bangor BT20 5EY
Phone: 028 9127 0696
Website

Premier Inn
Address: Castle Avenue, Bangor BT20 4BN
Website

Recommended Guest Houses:

Cairn Bay Lodge
Address: 278 Seacliff Rd, Bangor BT20 5HS
Phone: 028 9146 7636
Website

Shelleven
Address: 61 Princetown Rd, Bangor BT20 3TA
Phone: 028 9127 1777
Website

Recommended AirBnB:

Pier House
Address: Victoria Road, Bangor
Phone: 0770 2553 123
Website

You can find all other accommodation outlets in the local area including B&Bs, Airbnb’s & Guest Houses at Visit Ards & North Down Website

Dress Code

We believe in an inclusive, friendly atmosphere and as such we do not have a dress code, unless specified for a particular event.

Age Restrictions

Unless otherwise stated at the point of booking, live gigs and events at The Court House are all 18+. Under 18s are only permitted in the venue before 8pm when accompanied by an adult.

You may be asked for ID on entry. Accepted forms of ID are driving license, passport or PASS.

Photography

Professional photographers must contact us in advance to request a photo pass for events. Please email us at sarah@courthousebangor.com

We operate a strict first three songs, no flash policy. Compact cameras and smartphones are permitted for personal use unless otherwise stated.

Flash photography – including smartphone flash – is strictly prohibited.

As an independent organisation, we pride ourselves on giving care and attention to all our customers and strive to be inclusive and accessible for all. We’re committed to providing a venue that’s accessible to everyone and will take all reasonable steps to meet requirements.

Arrival Information

Upon arrival at the venue please speak to a member of our box office team if you require assistance or have any questions.

We understand that you may wish to speak to a member of staff in confidence or out of earshot of other staff and customers. If this is the case, please ask to speak to the duty manager. They will take you to a quiet place where you can discuss any needs or concerns. 

Venue Information

The venue is fully wheelchair accessible.

There is level access to:

– The main venue ground floor

– The adjacent bar ground floor

– First floor (via lift)

– The stage (via bar, ground floor)

– Artist dressing rooms (via lift) with adjacent accessible toilet

 

Accessible Toilets

There are three accessible toilets, all with level access, located at:

– ground floor – access from both main venue and bar

– mid-level floor – for the use of artists and staff only, beside the dressing room (via lift)

– court yard – access from yard and main venue.

The entrances to all the accessible toilets are 92 cm wide and the internal dimensions are 2m x 2m. All are fitted with grab rails and electronic alarms.

Buddy scheme

We operate a Buddy Scheme for customers with accessibility issues, providing your carer with a complimentary ticket to help you access the event. If you require a carer to help you attend an event, please email us at access@courthousebangor.com

Disabled (Blue Badge) Parking

There are disabled parking bays on Quay Street across the road from The Court House, and in Queen’s Parade car park.

Seating

We do not offer a general seating reservation facility, but if a seat is an access requirement, please contact us in advance of the event you are attending (ideally a minimum of one week).

Customers with Medical Requirements

We welcome customers who may need to bring medicines, food, drink, or medical equipment with them to an event to manage a medical condition. Please contact us on access@courthousebangor.com if you have any concerns or special requirements related to the above and we will assist however possible.

Strobe Lighting

Strobe lighting may be used during some performances as a visual effect, potentially affecting people with photo-sensitive epilepsy. If strobe lighting could be an issue for you, please speak to The Court House staff when you arrive at your event and they will be able to advise you.

Assistance Dogs

Guide and Assistance Dogs are welcome in the venue and bar. A bowl of water can be provided. Please let us know in advance if you plan on bringing your assistance dog with you when you visit The Court House.

Feedback

We welcome feedback on access issues. If you have something to say, please email us at access@courthousebangor.com

As we return to a normal eating, drinking & dancing lifestyle, we will endeavour to remain mindful and respectful of people’s differing confidence levels about going out. Ensuring people are safe (and feel safe) in our space is our main priority. We will have fresh air ventilation, enhanced cleaning before and after events, and additional sanitisation during events.

What we ask of you:

– to be mindful of other’s personal space and any concerns they may have about attending events and being back in public spaces

– use the sanitiser stations available at the front door and around the venue space

– treat everyone working at The Court House with fairness and respect

– do not attend The Court House if you have any of the main Covid-19 symptoms: persistent cough, fever, loss of taste or smell

– use cashless payment where possible – we accept all major credit and debit cards (apart from American Express) as well as mobile payments.

We are constantly monitoring the national and local requirements regarding Covid-19 and will comply with any new guidance as and when it is issued. Details will be posted here and on our social channels.

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