Venue Info

The Court House is made up of 3 rooms

Tickets

Tickets for events at The Court House can be bought online by clicking the ‘Tickets’ button on the event page.

Once an event is sold out it will be marked as such and there will no longer be a ticket link. If an event is not sold out, tickets will be available on the door.

Prices advertised include booking fee and all charges: the price you see is the price you pay.

Seated events are sold as unreserved seating. This means you will take your seats at the venue on a first come, first served basis.

For events that are a mixture of seating and standing, you are not guaranteed a seat and therefore may have to stand.

Refunds

The Court House will only refund a ticket if an event has been cancelled. Where an event is rescheduled, tickets purchased will automatically be transferred to the new date. Ticketholders will be notified of the new date and the transfer of tickets via email. Ticketholders will also be offered the option of a gift voucher for the value of the ticket to be used for upcoming shows at The Court House. In instances where refunds are applicable, ticketholders have 10 working days to request a refund. Refund options will be made clear via email communication following changes to events.

Cancelled Events & Refunds

We will directly contact the named booker for any event that is cancelled. Please ensure we have the most up-to-date contact information when you make your booking. For cancelled events, we offer the option of a full refund* (within 10 working days), or a gift voucher, or the opportunity to donate your ticket value to support the future work of The Court House.

Refunds are made in accordance with the original payment method. As soon as the refund has been processed, you will receive an automated email to confirm the ticket(s) being returned, the refund amount, and the refund method.

For orders paid with card

Our refund confirmation emails only hold the last four digits of the card used at the time of payment – this is to help you identify the account that the refund will be made to. If you have had a new card issued since purchasing your ticket, be assured that the refund will still land in the same account. Refunds can take between three and five working days to appear on a bank statement, so please don’t panic if you can’t trace it immediately. If you have paid for tickets using an account that you can no longer access, please contact the box office and we will arrange an alternative refund method.

For orders paid with cash

If you purchased tickets using cash, a member of the sales team will contact you to arrange paying the refund into your bank account using BACs (electronic bank transfer). BACs refunds will take longer to process due to the manual nature of this refund method.

For orders paid with a gift voucher

If you purchased tickets using gift vouchers, you will receive a new voucher via email. Your replacement voucher code will be valid for two years from the date of issue.

Rescheduled Dates

In the case of rescheduled events, the Box Office will automatically transfer your ticket to the new date. You will receive an email to confirm this.

Lost Property

If you think you’ve left something behind at The Court House, please contact us with a full description of your item and the date and time of the event you attended and we’ll do our best to locate it.

We endeavour to reunite items with their owner. Unclaimed items will be held for a period of four weeks and then disposed of in an appropriate manner.

Travel

The Court House is located at 16 Quay Street, Bangor, just a 10-minute walk from Bangor train & bus station.

There are two free 24-hour car parks within a short walk from the venue: on Queen’s Parade overlooking Bangor Marina, and on Quay Street, just beside the Eisenhower Pier. There is also very affordable parking in The Flagship Centre – £0.60 per hour and capped at £2 throughout the summer.

There are free motorbike parking bays in Queen’s Parade car park.

There is a bike shelter directly across the road from The Court House.

We encourage visitors to use public transport or to walk/cycle to the venue wherever possible.

Accommodation

There are some excellent accommodation options in Bangor city centre within a short walk from the venue.

Recommended Hotels:

The Salty Dog Hotel & Bistro
Address: 10-12 Seacliff Rd, Bangor BT20 5EY
Phone: 028 9127 0696
Website

Premier Inn
Address: Castle Avenue, Bangor BT20 4BN
Website

Recommended Guest Houses:

Cairn Bay Lodge
Address: 278 Seacliff Rd, Bangor BT20 5HS
Phone: 028 9146 7636
Website

Shelleven
Address: 61 Princetown Rd, Bangor BT20 3TA
Phone: 028 9127 1777
Website

Recommended AirBnB:

Pier House
Address: Victoria Road, Bangor
Phone: 0770 2553 123
Website

You can find all other accommodation outlets in the local area including B&Bs, Airbnb’s & Guest Houses at Visit Ards & North Down Website

Dress Code

We believe in an inclusive, friendly atmosphere and as such we do not have a dress code, unless specified for a particular event.

Age Restrictions

Unless otherwise stated at the point of booking, live gigs and events at The Court House are all 18+. Under 18s are only permitted in the venue before 6pm when accompanied by an adult.

You may be asked for ID on entry. Accepted forms of ID are driving license, passport or PASS.

Photography

Professional photographers must contact us in advance to request a photo pass for events. Please email us at sarah@courthousebangor.com

We operate a strict first three songs, no flash policy. Compact cameras and smartphones are permitted for personal use unless otherwise stated.

Flash photography – including smartphone flash – is strictly prohibited.

As an independent organisation, we pride ourselves on giving care and attention to all our customers and strive to be inclusive and accessible for all. We welcome D/deaf and disabled audiences and artists to the venue and will take all reasonable steps to meet requirements. We also recognise that not all disabilities are visible and welcome initiatives such as the JAM Cards and Sunflower Lanyards for people with unseen disabilities.

Arrival Information

Upon arrival at the venue please speak to a member of our box office team if you require assistance or have any questions.

We understand that you may wish to speak to a member of staff in confidence or out of earshot of other staff and customers. If this is the case, please ask to speak to the Supervisor or Event Manager. They will take you to a quiet place where you can discuss any needs or concerns.

Venue Information

The venue is wheelchair accessible.

There is level access to:

The main venue ground floor. The is called the Court Room
The adjacent bar ground floor. This is called The Open Arms Theatre Bar
First floor event space and bar (via lift). This is called The Drawing Room
The outdoor Courtyard

Lift

We have a platform lift at the venue which is 115cms wide and 130cms deep. Weight allowance is 500kg / 5 persons.

The lift is operated by holding down a button to the required floor for the duration of the journey

Exit from the lift on the 3rd floor requires a left-hand turn out of the lift which may not be suitable for all types of wheelchairs or mobility aids.

The performance stage in the main venue and Artist dressing room is accessed via a short straight staircase. Alternative dressing room provision can be arranged. Please contact us at access@courthousebangor.com to discuss how we can best support accessibility requirements for your performance.

Accessible Toilets

There are three accessible toilets, all with level access, located at:

ground floor – access from both main venue and bar
mid-level floor – for the use of artists and staff only, beside the dressing room (via lift)
courtyard – access from yard and main venue.

The entrances to all the accessible toilets are 92 cm wide and the internal dimensions are 2m x 2m. All are fitted with grab rails and electronic alarms.

Good Night Out Accredited Venue

We believe venues should be welcoming and inclusive spaces and that nights out should be about fun!

The Court House has attended specialist training on understanding, responding to and preventing sexual harassment in licensed premises.

Our staff team have been trained to listen and support you. If something or someone makes you feel uncomfortable, no matter how minor it seems, you can speak to any members of staff and they will work with you so it doesn’t have to ruin your experience.

Good Night Out for Safer Nightlife goodnightoutcampaign.org

Buddy Scheme

We operate a Buddy Scheme for customers with accessibility requirements, providing the person who is supporting you to attend the event with a complimentary ticket. This Personal Assistant might be, for example, a friend, family member or Support Worker. If you require a PA to attend an event with you, please email us at access@courthousebangor.com

Disabled (Blue Badge) Parking

There are disabled parking bays on Quay Street across the road from The Court House, and in Queen’s Parade car park.

Seating

We do not have a set viewing area, and do not offer a general seating reservation facility, but if you have an access requirement please get in touch before your visit and we can reserve a space for you. Upon your arrival, the Event Manager on duty will be there to assist to find a place for you to position yourself for the show.

The Court House office hours are Monday to Friday 10am – 5pm. The venue is open depending on events. If you require early entry into an event, or would like to arrange a site visit in advance please get in touch and we can arrange this for you.

Customers with Medical Requirements

We welcome customers who may need to bring medicines, food, drink, or medical equipment with them to an event to manage a medical condition. Please contact us on access@courthousebangor.com if you have any concerns or special requirements related to the above and we will assist however possible.

Strobe Lighting

Occasionally some of our events would use strobe lighting. Events using strobe lighting will have this warning in the description online and warning signs would be put up around the venue. If you have any concerns, please speak to The Court House staff when you arrive at your event, and they will be able to advise you.

Ear Plugs & Ear Defenders

We welcome people who wish to wear ear defenders when attending events. We also have ear plugs available behind the bars in the venue – just ask a member of staff when you are here.

Assistance Dogs

Guide and Assistance Dogs are welcome in the venue and bar. A bowl of water can be provided. Please let us know in advance if you plan on bringing your assistance dog with you when you visit The Court House.

Feedback

We welcome feedback on your experience of The Court House and how we can improve access. If you would like to get in touch, please email us at access@courthousebangor.com